{ "sections": { "1657632381c7f02f4d": { "type": "rich-text", "blocks": { "1657632381dceb32d9-0": { "type": "heading", "settings": { "heading_title": "Returns and Exchanges" } }, "1657632381dceb32d9-1": { "type": "text", "settings": { "text": "




We’re driven by our design and quality; however, if you’re not 100% satisfied with your purchase. You may initiate a return or exchange within 14 days of receiving your order.<\/p>

Your item must be unworn and unused and have all original Bullshake tags attached to the original packaging. <\/p>

To provide you with a hassle-free shopping experience, you can return or exchange your items for store credit (Valid for 12 months).<\/p>


Following an inspection, please allow up to 10 days for us to process your request. You can then use your store credit to purchase new items or exchange them for the desired size or colour. The items you buy with the store credit might be subject to shipping fees at the checkout, depending on your order value. <\/p>

At this time, we do not offer free return shipping for international orders or refunds on Customs or Duties.<\/p>

Please note: all sale items are final and cannot be returned or exchanged. We do not accept returns or exchanges on facemasks, tights, underwear, or socks. <\/em><\/p>

Bullshake reserve the right to refuse returns that do not meet our return policy.<\/p>

To initiate a return, please visit the following link and submit your exchange request:<\/p>" } }, "1292f830-48ad-4b59-95dc-e762a253a4ba": { "type": "button", "settings": { "link": "https:\/\/bullshakefit.com\/pages\/return-portal", "link_text": "Return and Exchange Portal" } } }, "block_order": [ "1657632381dceb32d9-0", "1657632381dceb32d9-1", "1292f830-48ad-4b59-95dc-e762a253a4ba" ], "settings": { "alignment": "center", "max_width": 48 } }, "returns-policy": { "type": "returns-policy", "blocks": { "898d43ec-5e15-42f4-872d-560a5697f8e7": { "type": "text", "settings": { "title": "What is your refund\/return policy?", "content": "

We hope you will be delighted with the pieces you receive just as much as we love creating them. However, we have 14 days Return policy<\/strong> in place if you’re not 100% satisfied with your purchase.Please ensure that when you receive an item, you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact.From when a parcel is received at our warehouse, please allow up to 7 business days for your return to be finalised. Please note, we do not issue refunds on non-faulty items, only a store credit will be provided once your return item\/s is\/are received back at our warehouse.You can then use this credit note to either repurchase your item\/s in the desired size or choose something completely different from our website. A store credit will not include shipping costs. We do not offer full refunds or physical exchanges for a product unless it is deemed faulty upon inspection. In some scenarios, we may require the faulty item to be returned to us for further inspection.Please note: When returning a parcel, we suggest using standard\/ regular post as this will be the most cost-effective option.To be eligible for a return,Your item must be in the same condition that you received it, unworn or unused, items with strong odours or smells like smoke, cologne, detergent other stains (such as deodorant, etc.) will not be accepted, and must have all original bullshake tags attached. And in its original packaging. You’ll also need the receipt or proof of purchase. Your refund will be based on the merchandise value on the original purchase invoice. Our customers are responsible for the shipping cost for any returning or exchanging items.Non-returnable items Items that are on Sale cannot be returned. Items part of our 'Up To 60% Off Sale also cannot be returned as they are on final clearance. Please double-check the sizing as no refund will be issued in exchange for these items unless they are faulty.Items which are outside of our 14 days return period cannot be returned. If there are any uncertainties about returning an item, please email the support team support@bullshakefit.com.Our Returns Department inspects all returned items before any action is taken. If the returned item does not comply with our return policy, the customer will be notified, we cannot accept returns or exchanges. Exchanges only apply for full-priced items and must be for the same item in a different size\/colour depending on availability. If you would like to size up, down or a different colour on sale items, we recommend placing another order and returning your original purchase.A store credit refund will be issued first if your exchange cannot be completed due to unavailable stock, or a different item is requested.Refunds are only applicable to the cost of the product: original shipping fees will not be refunded.Following an inspection, please allow up to 14 days, depending on volume, for us to process your exchange or store credit.It can take up to 10-14 business days for the funds to appear back in your original payment method or bank account. You will receive an email confirmation once actioned.Please note: We are not responsible for any returns sent back to us that are lost in the mail. We highly recommend using a tracked service to check the status of your return, Please always retain the proof of postage, tracking number and collection reference. We are not liable for any parcels lost before they reach us. We only become responsible for parcels sent back to us when they are received at or return address. until this point, your parcels are still in the care of the postal service provider. Should your parcel be lost en route, You will need to claim with your postal service provider.Customers are required to cover all costs involved with returning productsIf the customer has contacted our Customer Service Team and found a fault with one of their products, bullshake will cover the return shipping costs.If there are any uncertainties about returning an item, please email the support team support@bullshakefit.com<\/strong><\/p>" } }, "f833dc7f-5e66-4699-bd89-6e3e57027c5d": { "type": "text", "settings": { "title": "How do I start my refund\/exchange process?", "content": "

If you would like to exchange your item for another size or style, please email support@bullshakefit.com <\/p>

so that we can help you get back to what you do best.<\/p>

If you wish to return your item and either place another order for an alternative or request a refund, please go to our <\/strong>returns & exchanges page<\/strong><\/a>,<\/strong> enter your email address and order # and follow the steps to place your return request.<\/p>

Once your return is approved, and the shipping label is generated, please repack your item in the same mailing bag (simply turn inside out) and attach the shipping label to the outside of the parcel.<\/p>

Drop your parcel off at a convenient street Post Box 24\/7 or at your local Post Office.<\/p>

We will notify you<\/strong> once we have received and inspected your return and let you know if the refund was approved or not. If approved, please allow up to 14 business days for us to process your exchange or refund. You’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund. in most cases, this could take between 10-14 days for the funds.<\/p>" } }, "b65d55d4-6e16-4796-a8fb-fbfe522bcf0e": { "type": "text", "settings": { "title": "When will I receive my exchange?", "content": "

If the style or product(s) are available, Bullshake will despatch your exchange.<\/p>

The fastest way to ensure you get what you want is to return the item you have; we will endeavour to exchange out as soon as possible. Once the return is accepted, please allow up to 14 days for us to get your exchange back to you.<\/p>" } }, "9c4d0b45-470b-449e-9b31-dd28fb078837": { "type": "text", "settings": { "title": "What if my item is incorrect or deemed faulty?", "content": "

We’re happy to help.<\/p>

 We do our very best to ensure that every item we dispatch is correct & of the highest quality. It doesn’t happen often, But in the unlikely event you have received an incorrect or faulty item, please get in touch with our Customer Support Team.  <\/strong><\/p>

At support@bullshakefit.com<\/a>. We will send out your correct item as soon as we receive the incorrect item here with this information ASAP to authorise your return.   <\/p>


· Your order number<\/p>

· Which item is damaged<\/p>

· A description of the problem<\/p>

· Photographic evidence<\/p>

and we’ll take you through the process.<\/strong> <\/p>


Incorrect or faulty items are eligible for return for up to 14 days from the date you received your parcel<\/p>

Please note that your receipt is your proof of postage to keep safe so that you can claim with your postal provider should anything happen to the parcel on its way to us, and as such, we do not recommend putting the receipt in the parcel.<\/p>

We will only pay return postage for the weight of the incorrect or faulty item you are sending back. If you choose to include any additional non-faulty items in your return, postage for those items will not be refunded.<\/p>" } }, "fbf1debc-b3bd-4f39-9ac1-7aa1a4e559e5": { "type": "text", "settings": { "title": "Items excluded from returns \/refunds or exchanges.", "content": "

1. Gift cards are not eligible for returns or refunds. <\/p>

2. Returns cannot be combined with multiple orders.<\/p>

3. The following items cannot be returned, refunded or exchanged:<\/p>

① Items on Clearance, ② Underwear & Accessories, ③ Customized Items.<\/p>

4. We reserve the right to refuse returns that show signs of wear or do not meet our return policy.<\/p>

5. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. <\/p>

6. You will receive a full refund of your order (except for the shipping costs). Any applications exceeding what you paid will not be accepted.<\/p>

7. Items with non-returnable marks and free gifts cannot be returned.<\/p>

8. Discount code you used for your order cannot be changed.<\/p>


If there are any uncertainties about returning an item, please email the support team support@bullshakefit.com<\/p>" } } }, "block_order": [ "898d43ec-5e15-42f4-872d-560a5697f8e7", "f833dc7f-5e66-4699-bd89-6e3e57027c5d", "b65d55d4-6e16-4796-a8fb-fbfe522bcf0e", "9c4d0b45-470b-449e-9b31-dd28fb078837", "fbf1debc-b3bd-4f39-9ac1-7aa1a4e559e5" ], "settings": { } }, "shipping-and-delivery": { "type": "shipping-and-delivery", "blocks": { "b5432e9b-e4d4-4847-a7b5-b8cb0e7cb804": { "type": "text", "settings": { "title": " What is your shipping\/delivery methods?", "content": "

We strive to provide our customers with the fastest delivery, normally, product in stock—Usually Ships within 24 hours. Please note this is a business day service. Any orders placed over a weekend will not be dispatched until Monday.<\/p>

Standard Shipping <\/strong>is 3-6 working days.<\/p>

Express Shipping is 1-4 working days.<\/p>

New Zealand Standard Shipping is 7-12 working days.<\/p>

All orders will be sent via Australia Post's Courier Service will be a fully tracked service provided by Australia Post. Tracking details will be in dispatch confirmation emails.<\/p>

Australia Post is experiencing network delays due to the impacts of Covid-19.<\/p>


Worldwide shipping <\/strong><\/p>

We strive to provide our customers with the fastest delivery, normally, product in stock—Usually Ships within 24 hours. Please note this is a business day service. Any orders placed over a weekend will not be dispatched until Monday. <\/p>

Express shipping orders will be sent via DHL will be a fully tracked door to door service provided by DHL. Tracking details will be in dispatch confirmation emails.<\/p>

Standard service orders will be sent via Australia Post will be a fully tracked service provided by Australia Post. Tracking details will be in dispatch confirmation emails.<\/p>

Unfortunately, due to the impacts of covid-19, the current network delay is affecting some outbound and return orders.<\/p>" } }, "4d21afde-0563-46da-9ec9-033aad86dc68": { "type": "text", "settings": { "title": "How much does standard shipping cost?", "content": "

We offer free ground shipping with in Australia on orders over $120 and orders under $120 will cost flat rate of $6.<\/p>" } }, "0095c519-d420-4d0f-a8a2-607f9996c2a5": { "type": "text", "settings": { "title": "How much does international shipping cost?", "content": "

For all international orders (Except in GCC) we offer a flat rate of $6 for a standard shipping (3-6 Days depending upon your country). <\/p>" } }, "fcd61191-71f2-4480-8033-f40d98fcbfde": { "type": "text", "settings": { "title": "What is the process after my order is placed?", "content": "

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.<\/p>


Note regarding COVID-19<\/strong><\/p>

In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners, the order shipping will may appearance 3-5 business days delay. We apologize for any inconvenience and are working hard to get you your products as soon as we can. Thank you so much for your patience and understanding!<\/p>

<\/p>" } }, "495012f4-72e9-4e4f-9f7e-ba979fcbbcb5": { "type": "text", "settings": { "title": "What to do if parcel has not reached me within the normal time frame?", "content": "

We are welcome any email about your confusion, including but not limited to order status, shipping problems even information changes; we will try our best to respond or solve your question as soon as possible. Otherwise, if your order has not arrived within 60 business days, please contact us at support@bullshakefit.com. We will take immediate remedial actions.<\/p>" } }, "db5a55ae-ba80-44ec-a0a9-a10f24f622dd": { "type": "text", "settings": { "title": "Worldwide Customers", "content": "

In the circumstance that taxes, tariffs or a handling cost are required Unfortunately, we are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with FREE Express shipping.<\/p>

If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made.<\/p>" } }, "1a6c5a12-f4a9-47ff-bc92-2bd34f3ee627": { "type": "text", "settings": { "title": "Why was my order cancelled?", "content": "

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as potentially fraudulent. If you are sure that is not the case, please confirm the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up www.paypal.com<\/strong><\/a>.<\/p>" } }, "7c44ff82-55c4-466b-acb6-ddb360da203a": { "type": "text", "settings": { "title": "What if my order is late or lost?", "content": "

When placing your order, please make sure that you specify the correct delivery address as Bullshake takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding.<\/p>

Any order discrepancies relating to missing and lost items must be reported to us in writing via email at support@bullshakefit.com<\/p>

We cannot refund or replace lost items until 60 working days after the date of despatch - this is when Australia post-class items as being lost.<\/p>

If the order is returned to the warehouse due to the incorrect address, <\/p>

we will ask you to pay the shipping cost required to resend it.<\/p>

If you refuse to pay the shipping cost, we will deduct it from any refunds made.<\/p>" } } }, "block_order": [ "b5432e9b-e4d4-4847-a7b5-b8cb0e7cb804", "4d21afde-0563-46da-9ec9-033aad86dc68", "0095c519-d420-4d0f-a8a2-607f9996c2a5", "fcd61191-71f2-4480-8033-f40d98fcbfde", "495012f4-72e9-4e4f-9f7e-ba979fcbbcb5", "db5a55ae-ba80-44ec-a0a9-a10f24f622dd", "1a6c5a12-f4a9-47ff-bc92-2bd34f3ee627", "7c44ff82-55c4-466b-acb6-ddb360da203a" ], "settings": { } } }, "order": [ "1657632381c7f02f4d", "returns-policy", "shipping-and-delivery" ] }